Better to be well-informed

We recommend taking out cancellation insurance with Europäische Reiseversicherung to save yourself the trouble of cancellation fees should the need arise. Depending on the insurance package, helicopter rescue costs, a special accident benefit package, and other services may also be covered. You can take out the insurance directly here,even after booking. In this case, the cover is valid from the 10th day after conclusion, so be sure to arrange it at least 11 days before your arrival.

• Up to 50 days before arrival: no cancellation fees (deposit refunded minus handling fee)
• 50 to 30 days before arrival: 40% of the booking price
• 30 to 10 days before arrival: 60% of the booking price
• From 10 days before arrival: 100% of the booking price
• In case of late arrival or early departure: 100% of the booking price

If we are able to rebook your room at short notice, you will not be charged. Otherwise, the terms of the Austrian Hotel Contract Conditions (ÖHVB) apply. Unused meals are non-refundable.

• Cash
• EC card (Maestro)
• Credit card (MasterCard, Visa, Diners) – processing fee: 3%
• Bank transfer in advance

Raiffeisenbank Obergurgl
BLZ: 36324
Account: 1.430.263
IBAN: AT70 36324 0000 1430263
BIC: RZTIAT22324

We have decided to welcome dogs  only in summer  and only in the Schalfblick+ double rooms. In winter, our hotel is located in the heart of the ski area, with only a few walking paths, meaning dogs are often left unattended in hotel rooms all day.
As dog owners ourselves, we know that dogs do not like being left alone, especially in an unfamiliar environment with constant, unusual noises. In summer, however, you are still welcome to bring your dog on holiday with you. From the hotel, there are many hiking opportunities that are well-suited for dogs (and tick-free!). Crystal-clear mountain streams with top-quality drinking water provide refreshing breaks along the way.

Please specify when booking if you are bringing a dog, so we can look if that is possible. For your dog (maximum 15kg, maximum one dog per room), we charge €45.00 per day without food, plus a one-time final cleaning fee of €50.00.
For our four-legged friends, the following rules apply:
• Dogs must be kept on a lead outside the room.
• Dogs are not allowed in the dining or wellness areas.
• Dogs love company: please do not leave your dog unattended in your room all day.
• Guests are responsible for any damage or personal incidents caused by their dog.

A loading zone is available directly in front of the hotel for unloading. Free parking spaces are available on the hotel grounds. A garage parking space is available at a cost of € 20 per space per day. Motorcycles can be parked free of charge in our garage during the summer.

• CHECK IN: your room is available from 3:00 pm – possibly earlier, depending on availability. For a more convenient arrival, you can also check in online in advance and inform us of any special requests
• CHECK OUT: please vacate your room by 10:00 am. To ensure a relaxed departure, we recommend completing your check-out the evening before

Children and teenagers are only permitted to enter the 2150 Relax & Move area when accompanied by a parent or guardian. Access to the sauna, steam bath, ice room, and fitness room is restricted to guests aged 16 and over (from the designated entrance door onwards, no access even for accompanied children).

Opening hours: daily from 8:00 am - 7:00 pm (sauna and steam bath heated from 4:00 pm - 7:00 pm)

Our Relax & Move area is a place for relaxation and recreation. To ensure peace and relaxation for ALL guests, we ask that you please respect this. Furthermore, we ask that you refrain from bringing balls, air mattresses, etc.

If you need a bathrobe, you can borrow one from reception, or you can simply bring your own. The rental fee is €2 per day. Comfortable slippers are also available for €5.

Sauna and bath towels are provided.

Sustainability is important to us. Therefore, as a hotel, we pay attention to avoiding unnecessary waste, using cleaning products sparingly, and using energy consciously – in line with the ESG guidelines. With your support, you too can contribute to more environmentally friendly tourism.

To ensure a pleasant and safe stay for all our guests, we ask you to observe the following guidelines:

Food and beverages brought from outside: Our suppliers cannot take back containers from outside, which is why proper disposal is necessary. We therefore ask for your understanding that you should refrain from bringing your own beverages – thank you very much! Please note that containers from outside may incur disposal costs, which may be charged.

Electrical devices: Our rooms are not designed for the use of your own electrical household appliances such as kettles, hotplates, espresso machines, etc. The use of such devices can lead to power surges or even false alarms in the security system. For your own safety and to avoid possible damage or additional costs, we therefore urgently request that you do not use them.

We have lovingly designed our rooms and would be delighted if you left them as you found them. So, no cigarette butts on the balconies, no beer cans, no wine bottles, no pizza boxes, no wine stains on the wooden furniture, etc.

Sustainability and safety are very important to us, and we sincerely thank you for your understanding and support. If you have any questions or requests, our team is always happy to help.